Using the chat support you can get into direct contact with trained members of staff of the ONTRAM Team. You can clarify questions or problems in connection with ONTRAM using the live chat. To do so click on the link Chat Support on the start page or in the user menue in the top-right corner.
Advice: Please note that the access to Chat Support is only available for customers which booked this option through the ONTRAM Subscription.
The chat support dialog opens up to deal with your request when you have choosen the support team and have given us your name and email address. One of our friendly support staff will deal with your problem promptly and will communicate with you personally to try be of assistance using the chat.
Advice: If your question is cannot be dealt within the first level support procedure, your request is forwarded and will be processed on the second level support.
Result: An input mask with the Chat Support opens. The next available member of the support team will contact you asap via chat.
Result: The chat-support has been terminated.